Cancellation and Refund Policy

At Aventure Telecom, accessible from https://aventuretelecom.com/, we value customer satisfaction and aim to provide clarity regarding cancellations and refunds. This policy explains the terms under which cancellations and refunds are processed for services purchased from Aventure Telecom.

1. Service Cancellation Policy

a. Customer-Initiated Cancellations

• Customers can request the cancellation of any service by submitting a written request via email to telecom@aventureactivities.com or by contacting our customer support team at 1800 1234 700.
• Cancellation requests must include the order ID or service reference number and a valid reason for cancellation.
• For monthly subscription services, cancellations must be made at least 7 days prior to the next billing cycle to avoid automatic renewal and associated charges.
• For annual or long-term service agreements, early cancellation may be subject to termination charges or penalties as per the terms agreed in the service contract.

b. Aventure Telecom-Initiated Cancellations

We reserve the right to cancel services in the event of:

• Violation of our terms and conditions
• Non-payment or delayed payment
• Misuse or fraudulent activities
• Any unforeseen circumstance beyond our control

In such cases, customers will be notified via email or phone, and partial refunds may be offered at our discretion.

2. Refund Policy

a. Eligibility for Refunds

• Service cancellation requests made within the specified cancellation window.
• Failure to deliver the promised service due to issues on our part.
• Duplicate payments or accidental overcharges.

b. Non-Refundable Conditions

• Change of mind after service activation.
• Partial use of services or services that have already been rendered.
• Service cancellations outside the designated cancellation window.
• Charges for administrative or processing fees.

c. Refund Process

• Eligible refunds will be processed within 7-14 business days from the date of approval.
• Refunds will be issued through the same payment method used during the original transaction.
• Customers will receive email confirmation once the refund has been processed.

d. Refund Adjustments

In certain cases, administrative fees, payment gateway charges, or prorated usage fees may be deducted from the refund amount.

3. Chargebacks and Disputes

• Customers are encouraged to contact our support team to resolve any billing or service-related disputes before initiating chargebacks with their bank or payment provider.
• Unauthorized chargebacks may result in suspension or termination of services.

4. Amendments to Cancellation and Refund Policy

We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage users to review this policy regularly.

Contact Us

For any questions, concerns, or refund requests, please contact us:

Aventure Telecom

Company Address: 58/83A PRINCE, ANWAR SHAH ROAD, KOLKATA

Email: telecom@aventureactivities.com

Phone: 1800 1234 700

By using our website and services, you acknowledge and agree to the terms outlined in this Cancellation and Refund Policy.